Report faults online

For many years FixMyStreet has provided a simple to use one-stop-shop for all types of fault.

The beauty of this free online service is that it directs your fault reports to the correct service provider automatically. If you are unsure who is responsible for a fault, there is no need to check - FixMyStreet is designed to do that job for you.

Recently, Ashford Borough Council and Kent County Council have added their own direct reporting systems - please see the sections below for information and reporting links for common faults.

Please use the 'Report A Street Issue' for common problems, direct to Ashford Borough Council.

• Litter
• Fly-tipping
• Graffiti
• Abandoned items
• End of life vehicles
• Dog fouling
• Tree issues
• Damaged or missing street nameplates

Contact the dog warden about lost dogs and dog fouling. Report stray dogs or, other environmental concerns and issues direct to Ashford Borough Council.

Please report dangerous dogs direct to Kent Police.

To report all road, pavement and other highway faults - please see below:

Report faults with roads, pavements, potholes, drains and other highway issues, e.g. faulty street lights, to KCC Highways.

Kent County Council (KCC) is responsible for maintaining roads (except the M2, M20, M25, M26, the A20 (the Dover to Folkestone section), A21, A229, A249, A259 and A2070, and travel across Kent.

Please report a road or travel issue directly to KCC, or choose a link from the most common issues below:

• Roads, pavements, potholes and cycle paths
• Traffic lights
• Street lights

KCC's online reporting system also enables you to track faults that you have reported.

National Highways (formerly Highways England) is responsible for problems on motorways and strategic A roads.

In Kent, this covers the M2, M20, M25, M26, the A20 (the Dover to Folkestone section, A21, A229, A249, A259 and A2070.

See a national map of all National Highways strategic routes here

info@nationalhighways.co.uk

General enquiries:0300 123 5000

If you smell gas or suspect a leak?

• Do open windows and doors
• Do turn off gas at the meter (unless it's located in the cellar or basement)
• Do turn your gas appliances off
• Do not smoke, light a match or use any kind of naked flame
• Do not use light switches, doorbells or any electrical switches
• Do not return to your home until you've been given the all clear

If you suspect there are high levels of carbon monoxide in your property:

1. Open all doors and windows
2. Move everyone into the fresh air
3. Call the Gas Emergency Service on 0800 111 999

If someone has collapsed, or is displaying severe symptoms: Call 999.

Call 105 to report a power cut, or get information about power cuts.

You can also call 105 if you see damage to electricity power lines and substations that could put you, or someone else, in danger. If there's a serious immediate risk, you should call the emergency services too on 999.

105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.

A call to 105 will put you through to your local network operator. Use the postcode finder here to identify your network operator. This online tool will also tell you how you can contact your network operator via their website or social media. 105 has FAQs and further advice about what to do in a power cut.

You can also call UK Power Networks direct on 0800 316 3105 to report a power cut.

Check affected postcodes and the number of UK Power Networks customers affected by power cut incident, and the status of repairs on a live map.