Report faults online
You too have the authority!
What is the problem?
For many years FixMyStreet has provided a simple to use one-stop-shop for all types of fault.
The beauty of this free online service is that it directs your fault reports to the correct service provider automatically. If you are unsure who is responsible for a fault, there is no need to check - FixMyStreet is designed to do that job for you.
Recently, Ashford Borough Council and Kent County Council have added their own direct reporting systems - please see the sections below for information and reporting links for common faults.
A typical fault
Fault: Dangerous trip hazard near a busy road
Description: Broken paving stone, pavement on Wye Bridge
Location: Bridge Street, Wye, near the Tickled Trout pub
When you spot something, please don't ignore it!
Ashford Borough Council faults
Please use the 'Report A Street Issue' for common problems, direct to Ashford Borough Council.
- Abandoned items
- End of life vehicles
- Dog fouling
- Tree issues
- Damaged or missing street nameplates
Please report dangerous dogs direct to Kent Police.
To report all road, pavement and other highway faults - please see below:
KCC Highway faults
Report faults with roads, pavements, potholes, drains and other highway issues, e.g. faulty street lights, to KCC Highways.
Kent County Council (KCC) is responsible for maintaining roads (except the M2, M20, M25, M26, the A20 (the Dover to Folkestone section), A21, A229, A249, A259 and A2070, and travel across Kent.
Please report a road or travel issue directly to KCC, or choose a link from the most common issues below:
KCC's online reporting system also enables you to track faults that you have reported.
DO NOT use KCC's online system if the problem may cause an accident.
Instead, call KCC immediately on 03000 418 181 between 09.00 and 17.00 Monday to Friday.
At all other times call 03000 419 191.
Faults on strategic routes
National Highways (formerly Highways England) is responsible for problems on motorways and strategic A roads.
In Kent, this covers the M2, M20, M25, M26, the A20 (the Dover to Folkestone section, A21, A229, A249, A259 and A2070.
See a national map of all National Highways strategic routes here
General enquiries:0300 123 5000
Traffic flow on strategic routes - live map
National Highways live traffic information feed for all motorways and strategic A roads.
Click on the map and zoom in: see motorway closures, roadworks, traffic incidents and congestion in real time, and plan your journey.
If you smell gas or suspect a leak?
- Do open windows and doors
- Do turn off gas at the meter (unless it's located in the cellar or basement)
- Do turn your gas appliances off
- Do not smoke, light a match or use any kind of naked flame
- Do not use light switches, doorbells or any electrical switches
- Do not return to your home until you've been given the all clear
If you suspect there are high levels of carbon monoxide in your property:
- Open all doors and windows
- Move everyone into the fresh air
- Call the Gas Emergency Service on 0800 111 999
If someone has collapsed, or is displaying severe symptoms: Call 999.
Call 105 to report a power cut, or get information about power cuts.
You can also call 105 if you see damage to electricity power lines and substations that could put you, or someone else, in danger. If there's a serious immediate risk, you should call the emergency services too on 999.
105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.
A call to 105 will put you through to your local network operator. Use the postcode finder here to identify your network operator. This online tool will also tell you how you can contact your network operator via their website or social media. 105 has FAQs and further advice about what to do in a power cut.
You can also call UK Power Networks direct on 0800 316 3105 to report a power cut.
Check affected postcodes and the number of UK Power Networks customers affected by power cut incident, and the status of repairs on a live map.