Our Place Wye partner organisations
NHS Ashford Clinical Commissioning Group
The Group plans and pays for NHS health services for the people of Ashford and surrounding area. A Picture of Health Overview video
There are 15 GP practices in the Ashford CCG area, including Wye Surgery, and between them they have 124,968 registered patients on their books. (2013 data)
Ashford CCG wants to improve the health and wellbeing of local people by creating a sustainable health and social care system that provides community services as close to home as possible.
To achieve these aims Ashford CCG works closely with Kent County Council (KCC), local communities, providers and voluntary organisations to improve the way essential health and care services are provided locally. For example, by Talking About Dementia.
The Ashford CCG area has established three community networks to enable local people to have their say on health services - what is needed and how they are provided. These three areas are Ashford North, Ashford South and Ashford Rural. Wye is in the Ashford North area.
The aims of the Our Place Wye programme are closely aligned to Ashford CCG's Priority 3 – Maintain Clinical Effectiveness - Integrated health and social care
Priority 3 states that: "Currently many services are fragmented between different parts of the NHS, social care and the voluntary sector. We want to see services coming together to work in a more joined-up way, which will enable them to provide more effective support to our residents. It will also mean services offer a personalised approach to care which will lead to:
• Fewer hospital admissions
• Safe early discharge from hospital for patients where admission has been necessary
• Overcome fragmentation in the delivery of health and social care, providing a better experience for patients and carers." Source: Ashford CCG Patient Prospectus
- Inca House
- 01233 658432
Kent County Council (1)
Kent County Council is responsible for helping to improve the general health of everyone living in Kent, especially those who may find it difficult to stay healthy. Kent County Council gives advice to local commissioning groups to make sure that all health and care services provided in Kent meet the needs of people who live here and are the best value they can be.
"During your life - from birth, childhood, youth, parenting, later in life and at the end of life – you or your family are likely to want local health and wellbeing services. We want to support you in making positive changes to your lifestyle to improve your quality of life in Kent."
- Adult Social Services & Health
- 03000 41 61 61
Kent County Council (2)
Public Safety, Community Support
Kent County Council's Community Warden Service has provided, since 2002, a recognised and valued service to the community.
The overall aim of the service is to assist the people of Kent to live safely and independently in their neighbourhoods and communities. The Service's core objectives are to:
- Promote community confidence and cohesion
- Identify and assist in problem resolution
- Act as "eyes and ears" for other agencies
- Improve access to local authority services
- Be a trusted friend for the community
Kent Community Wardens are out between 7.30am and 10pm every day in 128 communities across Kent.
Wye's Community Warden Richard Sinden (07969 583920):
- tackles low-level crime and antisocial behaviour (e.g. graffiti, littering, fly tipping and vandalism)
- is authorised to control traffic and take names and addresses
- provides a reassuring uniformed presence
- is fully trained to the Community Safety Accreditation Scheme
- promotes community solidarity and encourages people to work together to identify and solve problems
- works closely with Kent Police, Ashford Borough Council Housing Department and other professional authorities
- is an accessible and approachable figure
- talks with local people, and offers information and advice
- takes part in local community activities
- works closely with Wye with Hinxhill Parish Council.
Kent County Council established the Community Warden Service in 2002 to help make Kent's communities safer places in which to live, work and play. Community Wardens are accredited by Kent Police under the national Community Safety Accreditation Scheme (CSAS). This is a voluntary scheme which enables chief constables to accredit people who work in roles which contribute to maintaining and improving community safety with limited, but targeted powers.
The Community Warden Service is now part of the Public Protection Unit in the Growth, Environment and Transport Directorate.
Community Warden Service - reported activity summary (year to August 2014)
- Crime prevention and anti-social behaviour 41%
- Environment (fly tipping, highways issues etc.) 25%,
- Vulnerable people (welfare, persons at risk, bogus callers/rogue traders) 22%
- Youth (youth engagement, nuisance youths, concern for welfare) 7.3%
- Other 4.7%
- Community Warden Service
Ashford Area Office
- 01580 715457
Wye Surgery is an established doctor's practice with a modern, purpose-built surgery, near Ashford in Kent. Wye Surgery serves about 8,300 patients and is a rural, training and dispensing practice that covers about 120 square miles. Wye Surgery provides a wide range of medical support services for all the family, in a friendly and comfortable environment with easy parking and full disabled access.
Wye Surgery is an NHS Family Doctor Practice - rated by patients as providing "Excellent Care that Exceeds Expectations".
Wye Surgery provides:
- Highly experienced GPs and medical team with a reputation for listening to patients
- Friendly helpful reception staff
- Free parking on site, with additional free parking on the street
- Full disabled access
- Modern, well equipped facilities
- Large, comfortable waiting room
- Wide choice of appointment days/times
- Walk in and wait appointments
- Daily Minor Injuries Clinic
- 15 different Clinics, run by our own Nurse Practitioners
- Ultrasound Clinic led by a visiting Sonographer
- Offsite Travel Clinic, provided by BMC
- Fast track appointments for 5 different Hospital Outpatient Clinics held at Wye Surgery (led by 4 Consultant Doctors and a Nurse Consultant)
- Onsite dispensary
- Onsite minor injuries unit
- Onsite ultrasound scanning facilities
- Onsite physiotherapy services
- Onsite minor operations theatre
- Active patient participation group.
- Wye Surgery
Kent TN25 5AY
- 01233 220699
- 0844 3878419
Wye Patient Participation Group
Patient Participation Groups (PPG) are active volunteer patients who work to improve health care, in partnership with practice staff and general practitioners.
Partnerships between patients and their medical practices aim to achieve high quality and responsive care. PPGs benefit medical practices by helping to reduce costs, improve services, and allowing resources to be used more efficiently. Most importantly, PPGs develop mutually supportive networks outside the GP and nurse appointment system. PPGs also help medical practices by enabling their GP teams to be proactive and provide services that truly reflect what patients want and need.
Wye Surgery Patient Participation Group established itself in 2011 and now has twenty patients as members, who range in age from 16 to about 80 years. Within this group there are five men and fifteen women.The structure of the group consists of Chairman, Vice Chairman, Secretary, members and two practice staff.
The national perspective:
"Working in partnership with GPs and practice teams, Patient Participation Groups ensure the patients perspective is at the heart of local provision so that services are of high quality and continuously improve. Groups also provide practical support in the surgery, foster improved communication between the practice and its patients and help patients to take more responsibility for their health."
Quote from the National Association for Patient Participation (NAPP)
"Patients and carers are the smoke alarms for the frontline of the NHS. They are often first to spot poor care and also have great ideas about how to make care better. They need to be involved in decisions not just about their care, but in designing better care for others. Patient Participation Groups are a crucial way of harnessing the voice of the patient in primary care, and have much to contribute in driving up quality"
Quote from Dr Phil Hammond, GP turned hospital doctor, journalist and broadcaster
- c/o Wye Surgery
Kent TN25 5AY
- 01233 813148
Integrated Care 24 Ltd
Primary care and IT based services
Integrated Care 24 Ltd (IC24) is a not for profit social enterprise company which provides a range of innovative primary care services, and a comprehensive portfolio of primary care services. These are aimed at improving access and reducing the demand on secondary care services.
IC24's vision is to provide: "Easier and faster access to services and information for our patients about their health, illness and the NHS services which enables more independent care"
IC24 provides services to over 4 million patients through a range of services which include
- GP Out of Hours Primary Medical Services
- NHS 111
- Primary Care Support Services
Our Place Wye is investigating IC24's IT products, including its telecare and telehealth systems, as this equipment can support and monitor some people with long term conditions, and help to reduce isolation.
- Integrated Care 24 Ltd
The Long Barrow
Ashford Kent TN24 0GP
- 01233 505450
Partnership support organisations
Project management and development support
Initiatives in Care
Initiatives in Care aims to help you understand or manage better, the problems and opportunities that your organisations and management teams face in this sometimes uncertain world of overseeing, commissioning or delivering social work services.
Three experienced directors lead Initiatives in Care's services. They have had direct exposure to many of the aspects that drive, shape and influence social work, ranging from for example, policy analysis, strategy formulation, performance improvement and information management right across professional, organisational and political boundaries.
- A diverse set of strong organisational skills
- Extensive, and well-grounded public service reform management
- Direct management and leadership development through extensive personal experience of working at senior levels across the public and private sectors including top team recruitment and selection, exit planning for displaced executives, personal mentoring and coaching and specialist support or training in information security and confidentiality.
- Advisory roles in relation to public service scrutiny, including ministerial level or public enquiry assignments
- A broad range of experience from social policy to human resources, information technology, and financial management
- Specialist knowledge in performance management and organisational improvement
- 07972 216 419
Legal and technical advice, and training
Kent Association of Local Councils (KALC)
The Kent Association of Local Councils (KALC) is a not for profit membership organisation.
KALC supports member Parish and Town Councils and Parish Meetings in Kent, with legal and technical advice and training. Membership of KALC also provides access to specialist services at the National Association of Local Councils, and representation and influence with Government and other public bodies.
Wye with Hinxhill Parish Council is an active member of KALC. Currently, 298 local councils in Kent are members, out of a total of 315.
Local councils are the first tier of Local Government. They work at grassroots level and their councillors are therefore closest to their local community. They make a difference in several ways, either directly or by raising issues and influencing decisions taken at borough and county level that affect their community.
KALC is working with community forums to petition district authorities to hold Community Governance Reviews in their unparished urban areas. If approved, these areas will have their own elected community councils, for example in Kennnington. Once established, these new bodies will have the the same powers and duties as town and parish councils.
Our Place Wye support organisations
Other providers of support, advice, information, training and other resources to Our Place Wye